As of October, 2019, the DNC (Do Not Call) Registry logged an est. 239.5M registered phone numbers that generate robo-calls from. In addition, the FTC (Federal Trade Commission) received over 5.8M complaints- 71% of them were about robo-calls. This data is telling of a major investment in robo-calling technology vs. the negative consumer response toward this method of outreach.

IMPACT OF THE HUMAN VOICE: REVERSING THE MECH MOVEMENT
As one of the leading communications vehicles of our time, all aspects of today's business rely on person-to-person exchange via the human VOICE. It is this voice that represents any message far more effectively than words on a screen or text on printed material.

In any marketing or outreach campaign, the human voice (especially from a skilled professional) and the speaker's ability to lead engagement greatly supports the direction of a call and can determine the very outcome of any conversation with strong responses. Leading the receiver's perception of you, your company or your message can be greatly influenced by the "right" voice- styled and groomed to convey confidence and validity.

VERBAL PRESENTATIONS AND THE DYNAMICS OF DIALOGUE
The human voice (speech) is one of our abilities to incite SENSORY STIMULANTS. Ffrom the words we choose to the way we deliver it, we can control our verbal sounds to inspire, excite or repel others. Professional speech trainers have built a science around how to "paint the right picture" and winning your audience with proper delivery.

Another aspect to a professional outreach is the caller's ability to carry and lead HUMAN ENGAGEMENT or dialogue, where crafting responses from a dynamic exchange and most likely lead to a firm connection between parties - and desired results!

For more information on our Outreach Programs, speak to one of our IMWORX advisors at 631-920-5757

BUSINESS EXPANSION RESOURCE 2.0

Since 1997, our expert B2B outreach strategy advisors and relationship support team has been servicing the needs of businesses large and small with a level of commitment far exceeding in-house staff support. Our experienced and highly trained outreach consultants handle all ENGAGEMENT PROJECTS with the utmost care and commitment to professional standards. Our clients trust

BUILDING PROFESSIONAL RELATIONSHIPS
Whether you are looking to develop business partnerships, expand your client base or promote a new program, PCS is here to help. Our team of well-trained outsource support callers and lead management administrators are available to represent our clients and their unending needs.

• WHAT IS LEAD GENERATION?

• EVERYTHING STARTS WITH THE RIGHT "HELLO"

• STRUCTURED CAMPAIGNS

• THE VIRTUAL ASSISTANT

PCS staffing is dedicated to designing a sensible outreach program to suit your realistic budget while implementing success-driven efforts targeting the most desired results.

TRUST & LEADERSHIP Our team is often the front line support for our clients' outreach projects ... entrusted with opening doors, shaping critical opportunities and following up with vital details all the way to the finish line. We fulfill a commitment to delivering results with complete accountability. Our relationships span decades of earned trust and leadership to the industries we represent and we enforce this reputation in every campaign. - Graciella Davi, Communications Dir.

5 REASONS WHY YOU SHOULD OUTSOURCE YOUR OUTREACH

1) BALANCE INTERNAL WORKLOAD: Free up your internal staff to do what they were originally hired to do, and leave the outreach to the PHONE PROS! Outsourcing your call center, mass correspondences or customer service is a cost-effective way to alleviate workload from your daily operation while streamlining your productivity. Our PCS team dedicates a reliable professional to your project and is ready to co-design your outreach program to suit your specific needs without disruption to your work flow.

2) CLEAN UP AND MANAGE LEADS: For any company, your leads are of vital importance and handing them to an untrained, inexperienced caller to engage and manage can lose the one shot you may have with most of them. Our callers value every call and we are driven by the sincere belief that each contact (if handled with professional quality) could mean major earnings for our clients or can lead to other potential referrals. PCS manages all call campaigns including professionally designed scripts, precise organization of all data/leads and excellent tracking of all responses & call reports.

3) ENDURE & OVERCOME GATEKEEPERS: Nobody likes to be hung up on, which is why we work hard to prevent it! Our experienced team has undergone all the major challenges from gatekeepers to successfully establish more confident connections. What's more, the PCS team carefully evaluates each project and campaign separately to build a unique strategy aimed at earning the respect of every received.

3) AN AFFORDABLE UPGRADE: More and more businesses are going "virtual" when it comes to their communications. From customer service work to appointment-setting to exective-level presentations, hiring our PCS team is a cost-effective investment in widening your success ratio. Integrating our consultants is a safe way to explore what project strategies works best, without committing to heavy overhead...

4) VERSATILITY, TIMING AND PACING: Phone outreach is a performance driven effort whose success relies on person-to-person connectivity. This performance can be compromised if the project and its callers are improperly managed. Our outreach experts are experienced professionals who know WHEN to call and WHEN to stop. This includes pacing themselves to prevent energy drain or burnout.

BRINGING DEDICATED PROFESSIONALISM IN THE VIRTUAL WORK PLANE
PCS specializes in opening doors for our clients and bridging new relationships through the success of our outreach efforts. We have the highest regard for all connections and partnerships- both ours and yours!

The best way to ensure quality is by working within our main circles of familiarity, interest and expertise. By this, the PCS outreach service is NOT A TURNKEY program and we specialize in a specific key industries. Also, our professionals and our directors are highly active members of specific business networks and professional communities that greatly support our ability to connect with everyone.

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